You may have some questions about your reservation or your stay in Paris : we may already have an answer !
The topics covered here are :
The Check-In/Check-Out Conditions
The Driver Transfer
Accessing the Apartment
Issue with the Contract
If you don’t find an answer here, feel free to email or call us at our office, we’ll be glad to answer you in the shortest delays.
CAN I CHECK-IN EARLIER THAN THE STANDARD CHECK-IN TIME ? (3:00PM)
Normally it should be possible.
However, it is very likely that guests be leaving on the same day of your arrival. Also, our employees in charge of the cleaning need some time to perform their duty in your apartment for you to find a clean place at your arrival.
That is the reason why we can (if possible) let you enter the apartment if you request it, from 12:00am so that you can store your luggages and get the key from us. However, you’ll have to leave and come back by 3:00pm (not before) so that our employee can process the cleaning freely.
By the time you come back to the apartment, you can then be sure that the cleaning has been entirely processed.
That is the most we can do to accommodate you earlier in the best conditions.
AND IS IT POSSIBLE TO CHECK-OUT LATER THAN YOUR STANDARD CHECK-OUT TIME ? (11:00AM)
Unfortunately it is not possible and we will not be able to answer positively any of your requests regarding this concern, no matter the reason.
YOU JUST SAID IN ONE OF OUR EXCHANGE BY CALL/EMAIL THAT IT IS NOT POSSIBLE FOR ME TO CHECK-IN EARLY OR TO CHECK OUT LATE. WHAT CAN I DO WITH MY LUGGAGE THEN ?
We can suggest you to store your luggages at Gare du Nord, Gare de l’Est,Gare Montparnasse or Gare de Lyon. All these railway stations provide places (“consignes”) were you can store your luggage.
Furthermore, we can also suggest you to check NannyBag a company that provides lockers for luggage in different places of Paris.
AND FOR THE SECURITY DEPOSIT, HOW WILL YOU GIVE IT BACK TO ME ? ARE YOU GOING TO BE THERE FOR CHECK-OUT ?
As our agency manages more than 50 apartments, it is not possible for us to be present at every guests’ check-out. That’s why you’ll have to leave the apartment’s key in the specified place, as told in the Check-Out instructions.
It will be the person in charge of cleaning who will later make sure that you left the apartment as you found it (we won’t hesitate to retain 30 euros; on the deposit if it’s not the case) and that nothing was damaged.
If the cleaning person has no special remarks regarding this matter, we will then release your security deposit if it has been pre-authorized or recredit it on your credit card (the one you used to pay the rent) if you pay the security deposit in cash
BUT IT’S BEEN A WHILE SINCE I’VE CHECKED-OUT AND I STILL HAVEN’T RECEIVED ANYTHING ?
We always do our best to process the re-credit operation in the shortest delays after your departure.
If your security deposit has been pre-authorized, as we didn’t take it, you shouldn’t see any refund on your account (the money is already there
If it has been paid in cash, depending on your bank and the country it is located in, it can take some time before it shows up on your bank account and that’s why we ask you please to be patient.
If after more than 1 week the guarantee deposit didn’t appear on your account summary please make sure to call your bank first to discuss this matter. Ask them if they can see any operation from us that has been re-credited, in case you missed it.
If not, send us an email so that we can check from our side with our bank to see if there hasn’t been any issue regarding the operation.
We are fully aware tha the refund of the guarantee deposit is a sensitive matter for our guests. That is the reason why we always do our best to be as cooperative as possible in the shortest delays.
CAN YOU CHARGE MY CREDIT CARD FOR THE DRIVER TRANSFER’S COST BEFORE MY ARRIVAL?
Unfortunately it is impossible for us to do that, with no exception. The driver is expected to be paid only by cash : there is no credit card terminal in the car.
HOW IS THE DRIVER GOING TO FIND ME AT THE AIRPORT / TRAIN STATION ?
Once you submit the driver request form with all the informations, an email is automatically sent to us and also to the driver’s company. The driver will get back at you soon after to confirm your transfer via email, where they will state how they will meet you :
Either he will stand after the luggage claim area for the airports, or at the end of the railway platform for the train station, holding a panel with your name written on it.
Or any other place especially that he will clearly specify in the confirmation email
Anyway, you don’t have to worry : they’re used to this procedure and in case they have an issue finding you they have all your contact details
I’D LIKE TO BOOK A DRIVER, BUT TO GO AT THE AIRPORT/TRAIN STATION THIS TIME
There is absolutely no problem with that, all you have to do is fill the Driver Request Form with the correct information asked.The price of the transfer are then exactly the same as indicated on our website.
So that there is no ambiguity when we handle your request, please precise and emphasize in the “comments” section that you’re requesting a transfer from the apartment to get to the airport/train station.
HOW CAN I GET TO MY APARTMENT FROM PARIS AIRPORTS OR PARIS TRAIN STATIONS ?
Well you can either book a driver from our website : he will pick you up at your terminal, transport you to the apartment and help you settle-in. Tariffs and request form can be found on our website here : Driver Request Form
If you still want to take public transportation, you can plan your itinary on this website so that you’ll take the shortest trip. Make sure to chose the “Rail” option before asking for an itinary, otherwise the website will show itineraries with bus options.
I COME TO PARIS WITH MY OWN CAR, IS THERE ANY WAY I CAN PARK IN NEAR THE APARTMENT ?
If you do not wish to park your car in the street, you can find a guarded car park near your apartment on the following website : Car Parks in Paris
This website even allow you to book a spot at a preferential rate.
I DON’T UNDERSTAND YOUR CONTRACT, WHAT IS IT ABOUT ?
The contract is in fact a summary of our agency terms of services and conditions. It is to make sure that both parts (you and us) understand what we can expect from each other, so that there is no ambiguity regarding your reservation.
First make sure that you’ve read the contract regarding the reservation you made (and not the deal-force terms and conditions that have nothing to do with us). It can be find as an attached file in the email we send you shortly after your reservation confirmation email.
I DON’T SPEAK FRENCH ! WHY SHOULD I SIGN A CONTRACT I DON’T UNDERSTAND ?
That is the reason why it is exactly translated with the corresponding terms in English. If it is like that it is because we are obligated by french law to have a copy signed from you and us, in both french and English.
It is also the reason why if you don’t sign it, we can’t check you in !
I TRIED TO SIGN YOUR CONTRACT BUT I HAVEN’T RECEIVED ANY TEXT MESSAGE FROM THE DEAL-FORCE PLATFORM!
It must be because we didn’t have your correct cellphone number, or that the country code wasn’t provided on our reservation software. If that’s the case, please send us then an email with :
Your name and your reservation number
An active cellphone number with the correct country code
We will then send you again a new email that will allow you to sign the contract properly. If you can’t manage to sign it online, we can be able to provide you a paper copy at your check-in for you to sign.